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Ceasefire invites applications from candidates to join us as Customer Service Executives to create positive and productive customer interactions. Position requires candidates to help internal and external customers in resolving their queries, give customers product related information, take orders, and process returns.
The position is based out of company's office space in West Bromwich and involves taking care of various administrative activities from processing new orders to sending reminder emails, implementing company's debtor management processes for payment & dues, managing customer database and sharing it with the sales team for efficient conversion.
Key Highlights of the Position
The candidate will be responsible for delivering incremental results measured by customer satisfaction, process effectiveness and efficiency. Candidate would be required to make outbound calls for business generation and inbound calls to coordinate with different functions and teams for product deliveries, complaint resolutions, product enquiries and payments.
OPERATIONAL EFFECTIVENESS & CONTROL
Based at the company's office space at West Bromwich the role entails coordinating with Ceasefire trade partners and end customers to maintain relationship and build new partnership for revenue generation.
From handling calls to managing relevant databases for efficient conversion, processing orders, ensuring timely deliveries and collection of payments, this role is an integral part of the organisation.
The candidate would be expected to work with a wide variety of stakeholders in the Ceasefire ecosystem to get their goals. These include Finance & Accounts, Logistics Teams, Learning & Development Cell, Marketing Team, Product Development & Design, IT team and more.
KNOWLEDGE, EXPERIENCE & QUALIFICATIONS
The candidate should be GCSE level D-G, Key Skills Level 1, NVQ Level 1.
The candidate must have experience in customer support and management, and should be balanced, confident and a team player with a positive mindset.
Best in the industry.
Ceasefire UK is a 100%-owned subsidiary of Ceasefire Industries,
a leading manufacturer of state-of-the-art, globally certified firefighting
Most extensive line of fire extinguishers
In-panel fire suppression systems
Kitchen Fire Suppression Systems
Total Flooding Systems
Modular Suppression Systems
Fire Alarm Solutions
Special Fire Systems and more
The company is the most trusted fire safety brand in India and a fast emerging global conglomerate. With its holistically-integrated range of fire solutions, the company is amongst the rarest in the world to have such a diverse product portfolio as part of one eco-system.
Ceasefire fire extinguishers and systems are today certified to the highest quality and performance standards such as the EN3, EN1866, LPCB, BSI Kitemark, MED, PED & VDS and have obtained process certifications including ISO and OHSAS.
In UK the company is making a mark for itself with investments in teams, offices, ready stock in company warehouses, a product demonstration and training facility and more to deliver unmatched customer service and experience in UK.
Ceasefire with its UK based team of Sales professionals have set up a base over 100 business partners called the Ceasefire Business Associates who are furthering the business interests of the company thought channel sales.
The organisation believes in embracing technology in every sphere possible, and as a result has highly digitized processes across all core functions of the business.
The company believes in creating the most conducive and supportive work culture in the organisation to attract and retain the very best talent in the world.
APPLY FOR THE POSITION.